Neon Harbor
Legal

Privacy Policy

Last updated: June 2026

This Privacy Policy describes how Neon Harbor AI LLC ("Neon Harbor AI," "we," "us," or "our") collects, uses, shares, and protects information about you when you visit our website at https://neonharbor.ai, contact us, or use our products and services.

By using our website or services, you agree to this Privacy Policy. If you do not agree, please do not use our website or services.

1. Who We Are

Neon Harbor AI LLC is a Florida limited liability company that provides AI-powered customer communication software and managed services to local service businesses. Our principal place of business is in Florida, United States.

Contact:
Email: neonharborai@gmail.com
Phone: +1 (908) 675-7437
Website: https://neonharbor.ai

2. Information We Collect

We collect information in three ways: information you provide to us directly, information collected automatically when you interact with our website or services, and information we receive from third-party service providers.

2.1 Information You Provide Directly

  • Identifying information: full name, business name, job title (such as owner, manager, partner)
  • Contact information: phone number, email address, mailing address, business address
  • Inquiry content: the message text or voice content you provide through our contact forms, phone calls, or SMS replies
  • Business information: industry or trade type, number of employees or service vehicles, monthly revenue range, current phone system, marketing channels in use
  • Billing information: when you become a paying client, our payment processor collects billing addresses and payment method details. We do not store payment card numbers directly; these are processed and stored by our payment processor (Stripe, Inc.)
  • Account credentials and authorization: when you become a Growth Partner client, you may grant us authorized access to your accounts with third-party services such as Meta (Facebook and Instagram), Google, Twilio, and OpenAI

2.2 Information Collected Automatically

  • Device and browser information: IP address, browser type, operating system, device type, language preference, time zone
  • Usage information: pages visited, links clicked, referring website, time and date of visits, duration of visits
  • Cookies and similar technologies: small data files stored on your device that help us recognize you on return visits, remember preferences, and analyze traffic. See Section 7 for more on cookies.

2.3 Information From Third Parties

  • Meta (Facebook and Instagram): when you submit a lead form through one of our or our clients' advertising campaigns
  • Public business directories: when we conduct outreach to qualified prospective clients
  • Referrals: when an existing client refers you to us
  • Service providers and integration partners: technical and usage information necessary to deliver our services

3. How We Use Information

  • To respond to inquiries you submit through our website, phone, or SMS
  • To provide, operate, and improve our products and services
  • To set up, configure, monitor, and maintain client accounts on third-party services on your behalf
  • To process billing and payment transactions through our payment processor
  • To send transactional communications related to your inquiry or active service (account notifications, scheduling messages, customer service replies, performance reports)
  • To send service-related notices, including updates to this Privacy Policy or our Terms of Service
  • To analyze website traffic and improve user experience
  • To comply with applicable laws, regulations, court orders, or other legal obligations
  • To investigate, prevent, and address fraud, unauthorized activity, or security incidents
  • To enforce our Terms of Service and other agreements

We do not use information collected through our services for cold outreach, marketing to non-customers, or any purpose not directly related to delivering our services or responding to inquiries you initiated.

4. How We Share Information

We share information only as described below. We do not sell personal information.

SMS consent and mobile information: Mobile phone numbers and SMS opt-in consent data will not be shared with, sold to, or transferred to any third parties or affiliates for marketing or promotional purposes. Text messaging originator opt-in data and consent will not be shared with any third parties, except with service providers acting on our behalf solely to deliver the messages you have consented to receive (such as our SMS delivery provider, Twilio).

4.1 With Your Consent

We share information with third parties when you direct us to do so or when you have provided consent for the sharing.

4.2 With Service Providers

  • Payment processors (Stripe) for billing and payment transactions
  • SMS and telephony providers (Twilio) for delivering text messages and call routing
  • Cloud and infrastructure providers for hosting, databases, and workflow automation
  • AI and language model providers (OpenAI) for natural language processing of inquiry content
  • Email service providers (Google Workspace) for transactional emails
  • Productivity and CRM tools (Google Sheets, Calendly, similar) for record keeping and scheduling
  • Analytics and advertising platforms (Meta, Google) for website analytics and, where applicable, conversion tracking on advertising campaigns

4.3 For Legal Reasons

We may disclose information if we believe in good faith that doing so is necessary to comply with applicable law, a subpoena, court order, government request, or legal process; to enforce our agreements; to protect the rights, property, or safety of Neon Harbor AI, our users, or others; or to detect, prevent, or address fraud, security, or technical issues.

4.4 Business Transfers

If Neon Harbor AI is involved in a merger, acquisition, financing, reorganization, bankruptcy, or sale of assets, information may be transferred as part of that transaction. We will provide notice through our website and, where required by law, by other means before personal information is transferred and becomes subject to a different privacy policy.

4.5 Aggregated or De-Identified Data

We may share aggregated or de-identified information that cannot reasonably be used to identify you, for purposes such as product improvement, industry research, or marketing.

5. Your Rights and Choices

5.1 SMS Opt-Out (All Recipients)

You can opt out of SMS messages at any time by replying STOP, END, CANCEL, UNSUBSCRIBE, or QUIT to any SMS we send. You will receive a confirmation message and will not receive further SMS from us unless you opt back in.

Reply HELP to any of our SMS messages for assistance information.

Message and data rates may apply. Message frequency depends on your interactions with our services.

5.2 Email Opt-Out

You can opt out of marketing emails by clicking the unsubscribe link in any email we send or by emailing neonharborai@gmail.com. Note that we may still send transactional or service-related emails after you opt out of marketing emails.

5.3 Access, Correction, and Deletion

You may request access to the personal information we hold about you, request correction of inaccurate information, or request deletion of your information. To make a request, email neonharborai@gmail.com with your request and sufficient information to verify your identity. We will respond within the time required by applicable law.

5.4 California Residents

If you are a California resident, you have additional rights under the California Consumer Privacy Act (CCPA), including the right to know what personal information we collect, the right to delete personal information, the right to opt out of the sale of personal information (we do not sell personal information), and the right to non-discrimination for exercising these rights. To exercise these rights, contact us at neonharborai@gmail.com.

5.5 EU and UK Residents

If you are in the European Union or United Kingdom, you have rights under the General Data Protection Regulation (GDPR) and UK GDPR, including the rights to access, rectification, erasure, restriction, portability, and objection. Our lawful bases for processing include consent, contract performance, legitimate interests, and legal obligations. To exercise these rights, contact us at neonharborai@gmail.com.

6. Data Retention

  • Active client account data: retained for the duration of the engagement and up to seven years after termination for tax and recordkeeping purposes
  • Prospect and inquiry data: retained for up to two years from last contact unless you request earlier deletion
  • Website analytics data: retained for up to 26 months
  • SMS opt-out preferences: retained indefinitely to honor your opt-out

7. Cookies and Tracking Technologies

  • Strictly necessary cookies: required for the website to function (cannot be disabled)
  • Analytics cookies: help us understand how visitors use our website
  • Advertising and conversion cookies: used to measure the effectiveness of our advertising campaigns (including the Meta Pixel)

You can control cookies through your browser settings. Blocking cookies may affect website functionality.

8. Third-Party Services and Links

Our website and services may link to or integrate with third-party services. These services are governed by their own privacy policies, and we are not responsible for their practices. We encourage you to review the privacy policies of any third-party services you use.

9. International Data Transfers

We are based in the United States, and the information we collect is stored and processed in the United States. If you access our website or services from outside the United States, your information will be transferred to and processed in the United States. By using our services, you consent to this transfer.

10. Children's Privacy

Our services are intended for use by businesses and adults. We do not knowingly collect personal information from children under 13. If we learn that we have collected personal information from a child under 13, we will delete it. If you believe a child under 13 has provided us with personal information, please contact us at neonharborai@gmail.com.

11. Data Security

We use reasonable administrative, technical, and physical safeguards designed to protect personal information from unauthorized access, disclosure, alteration, or destruction. However, no method of transmission or storage is completely secure, and we cannot guarantee absolute security.

If you believe that the security of your information has been compromised, please contact us immediately at neonharborai@gmail.com.

12. Changes to This Policy

We may update this Privacy Policy from time to time. When we make material changes, we will post the updated policy on our website with a new "Last updated" date. Continued use of our website or services after the update constitutes acceptance of the changes. For material changes affecting how we use information collected from active clients, we will provide additional notice (such as by email).

13. Contact Us

Neon Harbor AI LLC
Email: neonharborai@gmail.com
Phone: +1 (908) 675-7437
Website: https://neonharbor.ai